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How Can We Help?
Questions about humidors, wine walls, or climate systems? Owned and operated by Cork and Ember, our team is ready to assist.
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Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my order?
Orders are processed within 1 to 3 business days. Transit time is typically 5 to 8 business days, so you can expect delivery within 5-8 business days from your order date. Every shipment includes tracking so you can follow your package along the way.
Do you offer free shipping?
Yes, we offer Free shipping on orders over $100 in the lower 48 within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx based on destination and package size. For full details, please visit our Shipping Policy page.
What is your return policy?
We want you to be completely satisfied with your purchase. If something is not right, please contact our support team and we will walk you through the return process. We recommend reaching out as soon as possible so we can resolve things quickly.
Can I exchange a product for a different model?
Exchanges are handled on a case-by-case basis depending on the product and its condition. Please email us at support@corkandember.com or call during business hours and our team will help coordinate the exchange. We will do our best to find the right fit for your space.
How do I choose the right climate system for my collection?
The best climate system depends on the size of your collection and the space you are working with. Our electric humidors and pro-grade climate systems are designed for different capacities and environments. If you are unsure, send us a message with details about your setup and we will recommend the best option.
What makes your wine walls different from standard wine racks?
Our wine walls are designed as modern display and storage solutions that integrate smoothly into your living space. They combine clean, minimalist aesthetics with thoughtful engineering for proper bottle positioning and temperature consideration. Each piece is crafted with materials selected for both durability and visual appeal.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Business Hours
Our Commitment To You
Timely Responses
Every message receives a thoughtful reply within one business day, because your time matters to us.
Secure Transactions
Your personal and payment information is protected with industry-standard encryption at every step.
Precision Climate Design
Each climate system and humidor is engineered with precise temperature and humidity controls for proper storage.
Free Continental Shipping
Most orders ship free within the Continental U.S., with tracking included on every package we send.
